Got Questions? We’re Here to Help

Whether you’re a new collector, ordering your first baby, or curious about our process, you’ll find helpful answers to our most frequently asked questions below. If you can’t find what you’re looking for, feel free to contact us.

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Frequently Asked Questions

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Frequently Asked Questions

Got questions about our silicone baby dolls? Find clear, honest answers below. Still need help? Contact us directly using the form at the bottom.

Our dolls are made from soft, medical-grade silicone that feels like real skin. It's safe, flexible, and long-lasting with proper care.

Yes! While recommended for ages 3 and up, they’re best suited for collectors or gentle play due to their handcrafted and delicate features.

Use warm water and a mild baby-safe soap. Avoid alcohol-based or scented products. Pat dry with a soft towel and never rub harshly.

Absolutely! We offer full customization including gender, skin tone, eye color, and hair type. Just leave us a note when ordering or fill the contact form below.

Clean your silicone doll with lukewarm water and mild soap, then dry thoroughly. Store in a cool, dry place, ideally wrapped in a soft cloth or blanket.

Our silicone dolls are designed for adult collectors and may not be suitable for young children due to their realistic features and delicate craftsmanship.

Yes! We offer full customization options for gender, skin tone, eye color, and more so you can personalize your doll to your liking.

Our dolls are made using high-grade platinum silicone and hand-painted with non-toxic paints to ensure durability, safety, and ultra-realistic skin textures.

Custom orders typically take 3 to 6 weeks for production depending on complexity. Once completed, shipping time varies based on your location.

Yes, our full-body dolls are anatomically accurate. We also offer gender-neutral or cloth-bodied options based on your preference and budget.

Yes, our full-body dolls are anatomically accurate. We also offer gender-neutral or cloth-bodied options based on your preference and budget.

Custom orders usually take 3–6 weeks. We’ll update you through each step of the process and send preview photos before shipping your doll.

Since dolls are made to order, we only accept returns for defects or shipping damages. Contact us within 48 hours of receiving your order.

Yes, our full-body silicone dolls are waterproof and safe for bathing. However, avoid submerging cloth-bodied dolls or using harsh chemicals during cleaning.

Yes, our dolls are made with soft, flexible silicone and weighted realistically to mimic the feel of a newborn baby when held or dressed.

Absolutely. You can choose between hand-rooted mohair, synthetic hair, or bald options when customizing your doll during the ordering process.

Yes, many of our full-body silicone dolls are anatomically correct. You can request this feature during checkout or choose from gender-neutral options.

We carefully pack every doll, but if yours arrives damaged, please contact us within 48 hours with photos and we’ll arrange a replacement or refund.

Yes, we provide a wide range of accessories including clothing, pacifiers, bottles, diapers, blankets, and more, all designed to fit our silicone dolls.

Yes, we ship worldwide with tracking. International shipping times may vary depending on customs, but we ensure secure packaging and reliable delivery.

Due to the custom nature of our products, returns are generally not accepted unless the item is defective or significantly different from your order specifications.

Still Have a Question?

Send us a message and we’ll respond as soon as possible. We’re here to help!